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  Homestay Terms & Conditions  
 

IHC RESPONSIBILITIES

  1. IHC will place foreign visitors within a suitable Chinese family by matching the needs and wants of both parties. We will do our best to avoid any possible mismatches and agree to relocate the visitor once, free of charge, if any unforeseeable, unmanageable complications arise within the first three days. However, after relocating the visitor once, IHC will charge 350RMB per new family or the visitor will be responsible for finding his/her own accommodation. Program fees are not refundable. In the event that any problems do arise, IHC will be available to both parties 24 hours a day, 7 days a week.


  2. IHC will personally pick up and deliver each guest to their host family’s home with translation help and personal introduction between the hours of 7am and 7pm. This includes airport pickup, hotel transfer, and home-to-home transfer. After hour transfers can be arranged in certain cases, but will generally cost 350RMB..


  3. IHC will maintain consistent communication with applicants and families alike in a professional, honest, and timely fashion throughout the entire application and Homestay process. If any problems occur before the Homestay period, IHC will promptly contact both parties with any and all available information. IHC’s staff is reachable 24 hours a day and international emails will be answered within 24 hours.


  4. IHC agrees to provide the following (but not limited to): a map of Beijing, 50RMB phone card with SIM card and a phone, the location of hospitals, doctors, and emergency services, travel information and instructions on how and where to buy domestic and international airline tickets, and a Common Chinese Expressions Card

HOST FAMILY RESPONSIBILITIES

  1. The host family is expected to be honest, mature, fair, and respectful of their visitors’ customs, habits, privacy, and needs. They should maintain an eager and helpful attitude. They are expected to provide a clean and safe environment for their visitor to live in.

  2. The host family is expected to provide a home with one clean room and a bed, internet connection, local land-line phone, TV, washing machine, a clean bathroom with western toilets, heat/air conditioning, 24 hour hot water, and at least one meal per day. An extra key should also be provided for the visitor for the length of his/her stay.

  3. The host family should have at least a basic conversational knowledge of English and should be able to communicate basic functions and daily conversations with their guest.

  4. The host family should engage in an active cultural/language exchange with their visitor. There should be an attempt to introduce and engage the visitor in Chinese culture, customs, and language in so far as the visitor is comfortable.

  5. The host family is expected to communicate any and all problems they might have with both IHC and their respective visitors. This will help us to ensure both parties’ satisfaction.

VISITOR RESPONSIBILITIES

  1. Visitors are expected to be honest, mature, fair, and respectful of IHC’s policies, Chinese laws & customs, and government regulations, including making all VISA and travel arrangements prior to arrival into and throughout their entire stay in China. Anyone who fails to do so is subject to removal from the program without a refund. Furthermore, visitors should be polite and respectful of their individual family’s customs, and should make an attempt to willingly exchange information about their home country’s language and culture with the host family. Foreign visitors should also observe their family’s sleeping, work, school, etc. schedules and act in a way as not to disrupt them.

  2. Participants are expected to pay a 20% non-refundable deposit before coming to China in order to reserve a place in our program. This should be done as soon as a family is introduced to the visitor. Families will not be arranged without this deposit. Upon arrival, once translation services have been provided and personal introductions to the family have been made, the visitor agrees to pay the remaining balance to IHC within 24 hours. The visitor then has three days to choose a new family. This payment should be given to one of IHC’s representatives, not the family.


  3. The visitor is expected to communicate any and all problems they might have with both IHC and their respective families before, during, and after the program. This will help us to ensure both you and your family’s satisfaction.

  4. In order to receive Airport transfer, visitors’ flights are expected to arrive into Beijing International Airport between the hours of 7am and 7pm. Special arrangements can be made for all other flights for an additional charge of 350RMB. IHC will provide emailed instructions prior to departure on how to take a taxi to recommended accommodations with thorough directions in Chinese and English as well as contact phone numbers

Apt. Rental/TERMS & CONDITIONS

IHC RESPONSIBILITIES

  1. IHC will place foreign visitors within a suitable local apartment by matching their specific needs and wants. We will negotiate the lease terms, length of stay, etc, and will do our best to avoid any possible mismatches. However, once the contract is signed, the visitor(s) are responsible for the negotiated fees/lease, and these fees are not refundable. In the event that any problems do arise, IHC will be available to all parties 24 hours a day, 7 days a week, and will do our best to ensure the visitor(s) satisfaction.

  2. IHC will personally pick up and deliver each guest to their respective accommodation(s) with translation help and personal consultation between the hours of 7am and 7pm. This includes airport pickup, hotel transfer, and home-to-home transfer. After hour transfers can be arranged in certain cases, but will generally cost 350RMB.

  3. IHC will maintain consistent communication with visitors in a professional, honest, and timely fashion throughout the entire process. If any problems occur before the rental period, IHC will promptly contact all parties with any and all available information. IHC’s staff is reachable 24 hours a day and international emails will be answered within 24 hours.

  4. IHC agrees to provide the following (but not limited to): a map of Beijing, 50RMB phone card with SIM card and a phone, the location of hospitals, doctors, and emergency services, travel information and instructions on how and where to buy domestic and international airline tickets, and a Common Chinese Expressions Card

VISITOR RESPONSIBILITIES

  1. Visitors are expected to be honest, mature, fair, and respectful of IHC’s policies, Chinese laws & customs, and government regulations, including making all VISA and travel arrangements prior to arrival into and throughout their entire stay in China. Anyone who fails to do so is subject to removal from the program without a refund. Furthermore, visitors should be polite and respectful of their accommodations, and should make an honest attempt to leave it in the same condition as when they arrived. In the event that something is damaged or stolen, the visitor agrees to cover all expenses. Furthermore, in the event of a shared living arrangement, visitors should also observe their roommates sleeping, work, school, etc. schedules and act in a way as not to disrupt them.

  2. Participants are expected to pay a 20% non-refundable deposit before coming to China in order to reserve a place in our program. This should be sent as soon as a contract is signed. Apartments will not be reserved without this deposit. Upon arrival, once airport pickup and delivery have been provided and personal introductions to the accommodations have been made, the visitor agrees to pay the remaining balance to IHC within 24 hours. This payment should be given to one of IHC’s representatives.

  3. The visitor is expected to communicate any and all problems they might have with IHC before, during, and after their rental period. This will help us to ensure your satisfaction.

  4. In order to receive Airport transfer, visitors’ flights are expected to arrive into Beijing International Airport between the hours of 7am and 7pm. Special arrangements can be made for all other flights for an additional charge of 350RMB. IHC will provide emailed instructions prior to departure on how to take a taxi to recommended accommodations with thorough directions in Chinese and English as well as contact phone numbers should the visitor not want airport transfer
   
  REFUND POLICY

A 20% deposit for reserving any spot in our programs, and is required as soon as the contract is signed. The remaining balance is due within 24 hours of your arrival at the family’s home or apartment. If the visitor decides not to participate in their given program before it commences, and the deposit has been paid, he/she forfeits the 20% deposit. No exceptions. In the case of a Homestay, if you are not happy with your host family, you have one additional transfer within the first three days to find a new family. After one transfer or three days (whichever comes first) a fee of 350RMB per new family will be charged. Otherwise, it is up to the visitor to find his/her own accommodation and that month’s Homestay charge is forfeited. If you leave the host family before the scheduled departure date, the remaining Homestay charge will be forfeited. No refund for cancellation after three days of active Homestay. There will be no transfers granted for rented apartments.		  
     
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